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What if we tipped doctors?
The delivery of healthcare is going through a paradigm shift. Access to information has grown tremendously with widespread availability of the internet and outpouring of social media outlets. More...
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Getting Patient Experience Right.
Ever left your doctor’s office and felt frustrated, irritated and generally annoyed? I think we all have. Today I’d like to talk a bit about patient experience, and tell a story that highlights a...
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Patient Centered Care at the Cleveland Clinic
“Every life deserves world class care.” How’s that for a slogan? The Cleveland Clinic delivers again with its digital media. You might remember their first video on empathy in healthcare from 2013,...
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